Are you interested in expanding your career through experience and exposure, all while supporting a mission that seeks to ensure the security of our nation and its allies If so, then Northrop Grumman is the place for you. As a leading global security company, we provide innovative systems, products and solutions to our customers worldwide. We are comprised of diverse professionals that bring different perspectives and ideas, understanding that the more experiences we bring to our work the more innovative we can be. As we continue to build our workforce we look for people that exemplify our core values, leadership characteristics, and approach to innovation.
Grumman Technology Services sector is seeking a System Engineer to
join our team on the Internal Revenue Service's (IRS) Contact Center
Environment project. The qualified applicant will become part of Northrop Grumman's
Information Systems IRS Joint Operations Center (JOC) support program. The JOC Program provides service, support
and technology to the IRS Contact Center.
Roles and Responsibilities:
- Provide technical support and execute complex infrastructure
- Expertise in deploying and/or managing Cisco
- Support Cisco network
troubleshooting and testing, ability to detect and address/fix persisting
- Implement new and/or help sustain
existing networks and support its end-users,
- Ability to enhance and maintain
security levels utilizing
- Extensive experience with LAN,
WAN, VPN and VOIP technologies,
- Work with various vendors to
support upgrades / repair issues for a Contact Center Enterprise,
- Ability to support, manage and
configure telecommunication systems (Verizon).
and executing disaster recovery process / procedures for large enterprises.
duties may include setting up administrator and service accounts, maintaining
system documentation, tuning system performance, installing system wide
software and allocating mass storage space.
Qualifications: To be considered for this position, you must minimally meet the
knowledge, skills, and abilities listed below:
degree plus 6 years in a related field. An additional 4years of experience may
be substituted in lieu of degree,
experience working with Cisco Systems environments,
5+ years Active
experience in a large complex network architectures.
Ability to pass
the mandatory Minimum Background Investigation.
US Citizenship is required
with the Contact Center Applications listed below:
Intelligent Contact Manager (ICM),
Customer Voice Portal (CVP),
Unified Contact Center Enterprise (UCCE),
Unified Contact Center Management Portal (UCCMP),
Voice Response Units (IVRs /VRUs),
/ maintain knowledge articles for Incident Management systems,
Voice Response (IVR) Systems / Customer Voice Response Units (CC-VRU),
telecommunication diagnostic tools for troubleshooting.