Network Monitoring Tech 3*-20016566

Location: Chamblee
US Citizenship Required for this Position: Yes
Relocation Assistance: No
Clearance Type: Position of Public Trust
Number of Openings : 1
Shift : 1st Shift

  • Are you interested in expanding your career through experience and exposure, all while supporting a mission that seeks to ensure the security of our nation and its allies If so, then Northrop Grumman is the place for you. As a leading global security company, we provide innovative systems, products and solutions to our customers worldwide. We are comprised of diverse professionals that bring different perspectives and ideas, understanding that the more experiences we bring to our work the more innovative we can be. As we continue to build our workforce we look for people that exemplify our core values, leadership characteristics, and approach to innovation.
Northrop Grumman Defense Systems sector is seeking a Network Monitoring Tech to join our team on the Internal Revenue Service's (IRS) Contact Center Environment project. The qualified applicant will become part of Northrop Grumman's Information Systems IRS Joint Operations Center (JOC) support program.   The JOC Program provides service, support and technology to the IRS Contact Center.  

Roles and Responsibilities:
 Provide technical and infrastructure / network support solutions,
o Ensure network connectivity throughout LAN/WAN infrastructure is on par with technical considerations
o Perform network address assignment to servers
o Assign configuration of authentication and authorization of directory services
 Experienced with monitoring Cisco Network configurations on large contact center enterprises,
 Support Cisco network troubleshooting and testing, ability to detect and address/fix persisting issues,
 Implement new and help sustain existing networks and support its end-users,
 Ability to enhance and maintain security levels as needed,
 Experience maintaining and/or restoring domain access for end-users.


 Basic Qualifications:

 To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

  • High School Diploma and  4 years of experience in a Network Operations / Monitoring.
  • 4+ years Active Directory experience,
  • 4+ years experience in a large contact center environment.
  • Ability to pass the mandatory Minimum Background Investigation.
  • Must be a US Citizen
  • Preferred Qualifications:
  • Experience with the Contact Center Applications listed below:
  • Cisco Intelligent Contact Manager (ICM)
  • Cisco Customer Voice Portal (CVP)
  • Cisco Unified Contact Center Management Portal (CCMP)
  • Cisco Unified Contact Center Enterprise (UCCE),
  • Verint Contact Recording,
  • Interactive Voice Response (IVR) / Customer Voice Response Units (CC-VRU)
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

Job ID: 20016566

What's great about
Northrop Grumman

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work..
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like flexible work schedules, education assistance and paid time off.
Position of Public Trust Required
Yes, 10 % of the Time
Yes - May Consider Occasional/Part Time Teleworking for this position