Are you interested in expanding your career through experience and exposure, all while supporting a mission that seeks to ensure the security of our nation and its allies If so, then Northrop Grumman is the place for you. As a leading global security company, we provide innovative systems, products and solutions to our customers worldwide. We are comprised of diverse professionals that bring different perspectives and ideas, understanding that the more experiences we bring to our work the more innovative we can be. As we continue to build our workforce we look for people that exemplify our core values, leadership characteristics, and approach to innovation.
Northrop Grumman Defense Systems sector is seeking a Network Monitoring Tech to join our team on the Internal Revenue
Service's (IRS) Contact Center Environment project. The
qualified applicant will become part of Northrop Grumman's Information Systems
IRS Joint Operations Center (JOC) support program. The JOC Program provides service, support
and technology to the IRS Contact Center.
Roles and Responsibilities:
To be considered for this
position, you must minimally meet the knowledge, skills, and abilities listed below:
High School Diploma and 2 years of experience in a Network Operations / Monitoring.
- 2+ years Active Directory experience,
2+ years experience in a large contact center
Ability to pass the mandatory Minimum Background
Must be a US Citizen
Experience with the Contact Center Applications
Intelligent Contact Manager (ICM)
Customer Voice Portal (CVP)
Contact Center Management Portal (CCMP)
Unified Contact Center Enterprise (UCCE),
Voice Response (IVR) / Customer Voice Response Units (CC-VRU)
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.